Returns

Register your return through our return form: enter your order number, email address and surname, or scan the QR code on your packing slip. Choose the items you are sending back and download your DHL or UPS return label. Print the label, attach it to the outside of your package and hand it in at a service point of the carrier on the label. Keep the proof of shipment until you have received confirmation of your return. More information is on the Returns page.

Ordered before 11 November 2026? To return that order, please contact our customer service at [email protected].

You may return your ordered item(s) if this falls within the period of 14 days after receipt. In addition, the items must be undamaged and unused. More information about the return conditions can be found on our returns page.

Once your return shipment has arrived with us, it will be processed within 10 working days. After processing, we will refund the full purchase amount as soon as possible.

Check that you use the 9-digit order number from your order confirmation, the email address you ordered with and the surname on the delivery address. Or scan the QR code on your packing slip, then you don't need to fill in anything. Still not working? Contact our customer service at [email protected].