
Customer service
Payment
What payment methods do I have?
You pay with iDEAL | Wero, Bancontact, credit card (Visa, Mastercard, American Express), Klarna, Apple Pay or Google Pay. Which methods you see depends on the country of your address and on your order. Read more on the Payment page.
Can I pay afterwards?
Yes, with Klarna you can pay later, or in 3 instalments. A surcharge may apply when you pay with Klarna; you see it in the checkout before you pay. Klarna is not available for every order.
Do I also pay shipping costs?
Yes. Shipping costs depend on the destination country and the delivery method, and you see them in the checkout before you pay. At Brandfield, we believe it is important to make our delivery process smarter and more sustainable. DHL visits ServicePoints daily, which is why we encourage customers to collect their order there. In this way, we reduce unnecessary delivery trips together.
Is it safe to pay on your website?
Absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways. Your financial data is never stored on our servers and remains completely confidential.
Are my payment details secure?
Yes, all payment information is encrypted using SSL technology and processed through certified payment providers. We comply with all EU data protection regulations (GDPR) to ensure your information remains safe and secure.
Why do I see Winkelstraat on my statement?
Brandfield is powered by Winkelstraat.nl. Your payment is processed securely by Winkelstraat.nl, which is why you see Winkelstraat during payment and on your bank or credit card statement. Your order has been placed with Brandfield as usual.
Contact
Still not quite sure? Our customer service team will be happy to help you.
Call us
Speak directly to our customer service team. Available Monday to Friday from 9 a.m. to 12 p.m.
Email us
We will respond to your message within 5 working days. Our team is ready to help you further.