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Brandfield

Terms of service

General Terms and Conditions Brandfield

Table of Contents:

Article 1 - Definitions Article 2 - Identity of the entrepreneur Article 3 - Applicability Article 4 - The offer Article 5 - The agreement Article 6 - Right of withdrawal Article 7 - Obligations of the consumer during the cooling-off period Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof Article 9 - Obligations of the entrepreneur in case of withdrawal Article 10 - Exclusion of the right of withdrawal Article 11 - The price Article 12 - Performance of the agreement and additional guarantee Article 13 - Delivery and execution Article 14 - Duration transactions: duration, termination and extension Article 15 - Payment Article 16 - Complaints procedure Article 17 - Disputes Article 18 - Additional or deviating provisions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur;
  • Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
  • Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession;
  • Day: calendar day;
  • Digital content: data produced and delivered in digital form;
  • Continuous performance contract: an agreement for the regular supply of goods, services and/or digital content over a specified period;
  • Durable medium: any tool, including email, that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
  • Distance contract: a contract concluded between the entrepreneur and the consumer within an organized system for distance selling, using one or more means of distance communication;
  • Model withdrawal form: the European model withdrawal form included in Appendix I;
  • Means of distance communication: means used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.

Article 2 - Identity of the entrepreneur

Trading name: Brandfield

Registered address: Osloweg 105, 9723 BK Groningen, Netherlands

Telephone number: +31 (0)50 - 21 12 550

Availability: Monday to Friday from 08:30 to 17:00

Email address: email protected

Chamber of Commerce number: 68185758

VAT number: NL857336770B.01

Article 3 - Applicability

  • These terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
  • Before the contract is concluded, the text of these terms will be made available to the consumer.
  • If the contract is concluded electronically, the terms may be provided digitally in a way that allows storage on a durable medium.
  • In case of conflicting conditions, the consumer may always rely on the provision most favorable to them.

Article 4 - The offer

  • If an offer has a limited validity or conditions, this will be clearly stated.
  • The offer includes a complete and accurate description of the products, services and/or digital content.
  • Obvious mistakes or errors in the offer are not binding on the entrepreneur.

Article 5 - The agreement

  • The agreement is concluded when the consumer accepts the offer and meets the conditions.
  • The entrepreneur confirms receipt of acceptance electronically.
  • The entrepreneur ensures appropriate security measures for electronic transactions.
  • The entrepreneur may assess whether the consumer can meet payment obligations.
  • The entrepreneur provides key information at delivery, including complaints address, return conditions, pricing, and guarantees.

Article 6 - Right of withdrawal

For products:

  • The consumer may withdraw from the purchase within at least 14 days without giving reasons.
  • The period starts the day after receipt of the product.

For services and digital content: 3. The consumer may withdraw within at least 14 days after concluding the agreement.

Extended withdrawal period: If the entrepreneur fails to provide required information, the withdrawal period may be extended up to 12 months.

Article 7 - Obligations during the cooling-off period

  • The consumer must handle the product carefully and only use it as necessary to assess it.
  • The consumer is liable for depreciation if the product is used beyond what is necessary.

Article 8 - Exercise of the right of withdrawal

  • The consumer must notify the entrepreneur within the withdrawal period.
  • The product must be returned within 14 days after notification.
  • Return shipping costs are borne by the consumer unless stated otherwise.

Article 9 - Obligations of the entrepreneur

  • The entrepreneur confirms receipt of the withdrawal.
  • Refunds are made within 14 days after notification.
  • Refunds use the same payment method unless agreed otherwise.

Article 10 - Exclusion of the right of withdrawal

The right of withdrawal may be excluded for, among others:

  • Custom-made products
  • Sealed hygiene products once opened
  • Digital content once delivery has started with consent
  • Perishable goods
  • Services fully performed with prior consent

Article 11 - The price

  • Prices will not be increased during the validity period unless due to VAT changes.
  • Prices include VAT.

Article 12 - Performance and guarantee

  • Products must meet the agreement and legal requirements.
  • Additional guarantees do not affect statutory rights.

Article 13 - Delivery and execution

  • Delivery is made to the address provided by the consumer.
  • Orders are fulfilled within 30 days unless agreed otherwise.
  • Risk transfers to the consumer upon delivery.

Article 14 - Duration transactions

  • Contracts can be terminated with a maximum notice period of one month.
  • Automatic renewal rules apply depending on contract type.

Article 15 - Payment

  • Payment must be made within 14 days.
  • Advance payment cannot exceed 50%.
  • Late payment may incur statutory interest and collection costs.

Article 16 - Complaints procedure

  • Complaints must be submitted clearly and in time.
  • The entrepreneur responds within 14 days.

Article 17 - Disputes

Dutch law applies to all agreements.

Article 18 - Additional provisions

Additional provisions must not disadvantage the consumer and must be recorded in a durable format.

Appendix I: Model withdrawal form

(Complete and return only if you wish to withdraw from the contract)

To: entrepreneur name and address

I/We hereby inform you that I/we withdraw from our agreement regarding:

  • Sale of the following products:
  • Delivery of digital content:
  • Provision of service:

Ordered on / received on:

Name(s) of consumer(s):

Address:

Signature (only if submitted on paper):

Date:

(Delete or fill in what is applicable)

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