INFORMATION ABOUT

Shipping

A conscious choice for delivery

At Brandfield, we aim to make our deliveries smarter and more sustainable. DHL visits ServicePoints daily, which is why we encourage you to collect your order there. This helps reduce additional trips and lowers our shared environmental impact.

Prefer home delivery? That is of course also possible. Shipping costs depend on the country and the delivery method, and are shown at checkout before you pay.

Received a damaged or incomplete package?

Is your parcel damaged or is something missing? Refuse the parcel upon delivery or at the DHL ServicePoint if it is visibly damaged. Then report this to our customer service within 5 working days.

After this period, DHL can no longer process damage or missing-item claims. We therefore advise you to check your order immediately upon receipt.

Frequently asked questions about delivery

What is the delivery time?

The delivery time can be found at the bottom of this page under “Delivery times”. Products that are in stock in our warehouse are shipped the same day, excluding public holidays. In some cases, we use external warehouses. In that case, you will receive a separate tracking link per product via email.

How can I track my order?

You will receive a confirmation email including the Track & Trace code from the carrier.

What delivery options are available?

• Home delivery
• Choose a preferred delivery date up to 10 working days after ordering

Delivery times

Please note that delivery times may differ when ordering on a national Dutch holiday. This may delay your delivery by approximately 1 to 3 working days.

Shipping costs depend on the country and the delivery method, and are shown at checkout before you pay.

You can have your parcel delivered to your home or collect it at a DHL point.

All prices include VAT.

No update in the tracking link

As a customer, you are responsible for keeping an eye on the tracking link yourself. If no update is visible within 5 working days, we kindly ask you to contact our customer service via the contact page. We will be happy to help you further.

Status ‘delivered’, but nothing received

Does the tracking link indicate that your parcel has been delivered, but have you not received anything? Please contact our customer service within 5 working days after delivery according to the Track & Trace. We can then start an investigation with the carrier.

If this is not reported within 5 working days, the responsibility lies with the customer. Unfortunately, it is then no longer possible to start an investigation with the carrier.

Any further questions?

Contact our customer service.