Frequently asked questions
Giftcard
Read here what you can do with a Brandfield gift card.
Order
Find everything you need about your order. Learn how to place an order, make changes, cancel it, or check the status of your delivery.
Our stores
Find information about our store location, opening hours and how to visit us. Discover everything you need to know before stopping by.
Payment
Learn about the available payment methods and how payments work. Find answers to questions about paying for your order, payment security and possible payment issues.
Promotions & Discount Codes
Discover how promotions and discount codes work and how to apply them to your order.
Returns
Everything you need to know about returning an item, including the return conditions and when you can expect your refund.
Shipping
Shop your favourites with ease: discover how to place an order, modify or cancel it, and know exactly when your parcel will arrive.
Warranty & Repairs
Learn about our warranty policy and repair services, including what to do if your item is defective and how to request a repair.
Contact
Still not quite sure? Our customer service team will be happy to help you.
Call us
Contact our customer service team directly. Available Monday to Friday from 09:00 to 12:00.
Email us
We will respond to your message within 5 working days. Our team is ready to help you further.
Company details
Head office
Brandfield B.V.
Osloweg 105
9723 BK, Groningen
The Netherlands
*Please note: this is not the return address.
Store
You can find the address and contact details of our shop on the stores page.
VAT number
NL857336770B01
Chamber of Commerce number
68185758