INFORMATION ABOUT

Returns

You can return your order within 14 days after receiving it. Below we explain our return policy step by step.

When can I return my item?

Your item can be returned if it:

• Is not damaged
• Has not been used
• Is returned within 14 days of receipt

Your return will not be accepted if:

• The item shows user damage
• The original packaging is missing
• The issue is not covered by warranty

Unsure whether your item qualifies? Read our warranty conditions.

How to return a product

• Register your return through our return form: enter your 9-digit order number, your email address and your surname, or scan the QR code on your packing slip. Choose the items and download your DHL or UPS return label straight away. Items from different sellers get a label each; send every parcel separately.
• Print the label, stick it on the parcel and hand it in at a service point of the carrier on the label within 14 days of registering.
• Pack the item securely so it cannot move during transit.
• Put the second page of the label, with the item details, on top inside the box.

Ordered before 11 November 2026? To return that order, please contact our customer service at [email protected].

• Keep your proof of shipment safe. Without it, we cannot be held responsible for lost returns.

Note: Return shipping is at your own cost.

After we receive your return

Within 10 working days after receipt, you will receive a confirmation e-mail. Returns delivered during the weekend will be processed on the next working day.

We assess whether the item is in good condition and suitable for resale. You are only liable for any reduced value caused by usage beyond what is necessary to assess the product.

Refund

Once approved, the purchase amount will be refunded within 14 working days. Refunds are made using the same payment method as your original order.

Return conditions

• Always mention your order number.
• Items must be returned within 14 days.
• The product must be undamaged and unworn.
• Return in original packaging including accessories and warranty card.
• Labels, stickers and protective materials may not be removed.
• Customers are responsible for return shipments. Insuring your package is recommended.

Returns cannot be fully processed if:

• Special offers received with the order are missing.
• The item is damaged but repairable. Costs may apply.
• The item is damaged beyond repair and will be returned to you.

Any further questions?

Contact our customer service.