BRANDFIELD
CUSTOMER SERVICE
Do you have a question or are you experiencing problems? We're happy to help you. Browse the topics below or check the FAQ to quickly find your answer.
Order
Have you found your perfect style item? Time to place your order.
Payment
Which payment methods are available and how long does processing take?
Shipping
How long does shipping take and can you track your parcel?
Returns
Not satisfied or need a different size or colour? Return your item easily.
Warranty
Learn more about warranty conditions and coverage periods.
Repairs
Is your item defective? We’re happy to help with our repair service.
QUICK ANSWER TO YOUR QUESTION
Frequently Asked Questions
Browse the FAQ below. If your question is not listed, feel free to contact us.
Can my order be delayed due to circumstances?
Due to high order volumes, delivery times may vary. For the latest updates, please consult DHL.
I have returned my order. How long does processing take?
Returns are processed within 5 working days after arrival. Refunds are completed within 2–4 business days after confirmation.
How long does a repair take?
Repairs take on average 2–6 weeks after receipt. We depend on our official suppliers for servicing.
When will I receive my order?
Orders are shipped from the Netherlands and delivered within 3–5 working days. You will receive a tracking link by email.
What if my package is damaged?
Refuse damaged parcels upon delivery and contact our customer service immediately.
Still have questions?
Our customer service team is available five days a week to assist you. We love style items.