INFORMATION ABOUT

Complaints

At Brandfield, excellent service is our priority. If you are not satisfied with a product or our service, we will do everything we can to resolve your complaint quickly and carefully.

We kindly ask you to submit your complaint as soon as possible. Please describe the issue clearly and include your order number, article number and date of purchase if applicable.

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Complaints handling

Once we have received your complaint, we will confirm receipt and inform you about the handling process within 7 days.

Any further questions?

Please contact our customer service.